Refund policy

Return & Refund Policy

At Remi Society, we want you to love every purchase. If you are not completely satisfied with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

Items must be returned within 30 days from the delivery date.
Items must be unworn, unwashed, and in original condition.
All tags must still be attached.
Items must be free from stains, odors, or any damage.

Unfortunately, we cannot accept returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

Sale or clearance items
Items marked as final sale

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable.

Exchanges

We currently offer exchanges for faulty or damaged items only. If you require a different size or colour, we recommend placing a new order and returning the original item for a refund.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order with your order number and photos of the issue.

We will work quickly to resolve the matter.